Frequently Asked Questions
Everything you need to know about your Brazilian beauty favorites.
Are Sol de Janeiro products vegan and cruelty-free?
Yes, we are proud to be PETA-certified cruelty-free. The majority of our products are vegan-friendly, and we never test on animals.
What is the return policy for opened products?
We want you to love your glow. If you are not satisfied, we accept returns of gently used products within 30 days of purchase for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout.
Do you offer international shipping?
Currently, we ship to the US, UK, and select European countries. Please check our shipping page for the most up-to-date list of locations.
What should I do if my Brazilian Bum Bum Cream arrives damaged?
Please contact our customer experience team within 48 hours of delivery with a photo of the damage, and we will send a replacement immediately.
Are your products safe for sensitive skin?
Our products are dermatologically tested; however, they contain fragrance. We recommend a patch test or consulting the full ingredient list on each product page.